Satisfaction of the Customer’s expectations is at the heart of our company policy, and must remain a top priority for all company employees.
In the context of a highly competitive market, it is essential to fulfill the Customer’s expectations through the following defined targets:
- guaranteeing performance developing activities meeting deadlines.
- clear communication of priorities throughout the organization, enabling consistent effort towards achieving these targets.
The strategies to be adopted are: Punctuality and Reliability
The Management will strive to meet the following Customer targets:
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full satisfaction of the expressed or implicit Customers needs
- adherence with legal requirements
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continuous improvement of the System’s efficiency, as foundation of the SGQ management
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continuous Customer consultation
The following principles are applied to internal management:
It will be the duty of each manager, at any level, to adopt as a daily practice the above standards.
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